Terms & Conditions

1. Acceptance of Terms

By signing up for a free trial, subscribing to a plan, or otherwise using TuluSync, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms for an organization, you confirm that you have the authority to bind that organization.

If you do not agree to these Terms, you must not use TuluSync.

2. The Service

TuluSync is a cloud-based platform that helps organizations manage their workforce. It includes employee management, leave requests and two-level approval workflows, attendance tracking, payroll and payslip generation, team messaging, organization charts, notifications, and reporting, together with any features we add in the future (the "Service").

We may improve, modify, or add features to the Service over time. We will not materially reduce the core functionality of a paid plan during an active billing period.

3. Accounts & Organizations

• You must provide accurate and complete information when registering and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity that takes place under your account.
• Each organization ("company") on TuluSync has its own isolated data. You may create multiple companies under one account, and you are responsible for the users you invite and the roles and permissions you assign to them.
• You must notify us promptly at info@tulusync.com if you suspect unauthorized access to your account.
• The Service is intended for business use by adults. You must be at least 18 years old to create an account.

4. Free Trial

New customers may be offered a free trial of 14 days with all features unlocked. No credit card is required to start a trial. At the end of the trial you can choose to subscribe, or contact us to request an extension. If you do not subscribe, we may restrict access to your account and, after a reasonable period, delete the data you entered during the trial.

5. Subscription & Fees

• TuluSync is charged per user. At the time of writing, the price is USD 1 per user per month or LKR 350 per user per month, billed annually (USD 12 or LKR 4,200 per user per year). Current pricing is always shown on our website.
• All features are included in a single plan. There are no setup fees or add-on charges unless we agree otherwise in writing.
• The number of billable users is based on the active users in your organization. Adding users during a billing period may result in additional charges for the remainder of that period.
• Fees are payable in advance for each annual billing period and are non-refundable except as set out in these Terms.
• Fees are exclusive of applicable taxes, such as VAT, which you are responsible for paying.
• We may change our prices by giving you at least 30 days' notice. Changes apply from your next renewal.

6. Cancellation & Refunds

There are no long-term contracts. You may cancel at any time by emailing info@tulusync.com. Because billing is annual, your cancellation takes effect at the end of your current billing period, and you will keep access to the Service until then.

Fees already paid are not refunded for unused portions of a billing period, unless required by law or agreed by us in writing.

Before your account is closed you can export your data (see Section 8).

7. Acceptable Use

You agree not to, and not to allow anyone else to:

• Use the Service for any unlawful purpose or in breach of any applicable law, including employment, tax, and data protection laws
• Attempt to gain unauthorized access to the Service, other customers' data, or our systems or networks
• Interfere with or disrupt the Service, including by introducing malware or running automated load or scraping tools without our consent
• Reverse engineer, decompile, or copy the Service, except where law allows it
• Resell, sublicense, or provide the Service to third parties other than your own organizations and their employees
• Upload content that is unlawful, infringing, defamatory, or that you do not have the right to share
• Share login credentials between individuals or use the Service to harass, discriminate against, or unlawfully monitor people

8. Your Data

You retain ownership of all employee, leave, attendance, payroll, and other data that you or your users enter into TuluSync ("Customer Data"). You grant us a limited right to host, process, and display Customer Data solely to provide and support the Service.

• Your responsibility: You are responsible for the accuracy and lawfulness of Customer Data, for having a legal basis to process your employees' personal information, and for informing your employees how their data is used.
• Our role: For personal information in Customer Data, your organization is the data controller and TuluSync acts as a data processor. Our handling of personal information is described in our Privacy Policy.
• Payroll output: TuluSync calculates payroll based on the salary structures, rates, and rules you configure. You are responsible for verifying payroll results and for your own statutory filings and payments, including tax and EPF/ETF contributions.
• Export: You can export your data at any time. After your account is terminated we will delete or anonymize it as described in our Privacy Policy.

9. Intellectual Property

TuluSync, including its software, design, logos, and documentation, is owned by Tulu Tech and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

10. Availability & Support

We work to keep TuluSync available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out scheduled or emergency maintenance and will try to give advance notice where practical. Support is provided by email at info@tulusync.com, and new customers can request a free onboarding and setup call.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

TuluSync is a software tool and does not provide legal, tax, or employment advice. You are responsible for ensuring your use of the Service, including your leave policies and payroll configuration, complies with applicable labor and tax laws.

12. Limitation of Liability

To the fullest extent permitted by law, TuluSync will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the fees you paid to us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

You agree to indemnify us against claims arising from your breach of these Terms or from Customer Data that you submit in violation of the law or of third-party rights.

13. Suspension & Termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that threatens its security or other customers. Where reasonable, we will give you notice and a chance to fix the issue first.

You may stop using the Service and cancel your subscription at any time as described in Section 6. Provisions that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, and governing law, will continue to apply.

14. Governing Law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We will try to resolve any dispute informally first. If that is not possible, the courts of Sri Lanka will have exclusive jurisdiction, unless applicable law gives you the right to bring a claim elsewhere.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a notice in the platform at least 14 days before they take effect, and update the "Last updated" date above. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, you may cancel your subscription.

16. Contact Us

If you have questions about these Terms, please contact us:

• Email: info@tulusync.com
• Phone: +94 77 445 8855
• Website: tulusync.com